Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
8.0
Location
9.5
Service
8.0
Dining
7.0
Guest reviews
8.0/10
based on 2 reviews
8.2
8.2/10based on 2237 reviews
Henry
United Kingdom,
October
2023
8.4/10
The hotel is perfectly situated close to the city center, near excellent dining options, and just a stone's throw away from Kumamoto Castle. The rooms are modern and spacious, with all the standard facilities you need for a comfortable stay. The service is top-notch with friendly staff ready to assist. The dining, tailored for Japanese locals, offers freshly squeezed juices. However, the price might not match the value for money expected.
Rooms
8.0
The rooms are modern and spacious, equipped with all the necessary facilities for a comfortable stay.
Service
9.0
The service was exceptional with a friendly and attentive staff.
Location
10.0
The hotel's location is superb, being close to the city center, Kumamoto Castle, and excellent dining options. Also conveniently situated near the bus stop.
Dining
7.0
The dining experience caters mainly to Japanese locals and offers freshly squeezed juice.
Facilities
8.0
The hotel provides a good range of facilities to enhance your stay.
Fred
United States,
July
2023
7.8/10
The hotel is perfectly located in the heart of everything, making it convenient to reach all key spots. The rooms offer a cozy stay with all essential amenities, yet it could be more spacious. The service is friendly and attentive; however, some improvements in promptness could be made. The proximity to major stations and attractions enhances the overall appeal. The dining options cater more to the local palate than international tastes, yet the gourmet pizzas are a delightful treat. The facilities are well-maintained, offering everything needed for a pleasant stay.
Rooms
8.0
The rooms provide all standard facilities, ensuring a comfortable stay.
Service
7.0
The service is welcoming and friendly, though there could be slight delays at times.
Location
9.0
The hotel's central location puts you within walking distance of everything you might need, from JR and Aso stations to all key attractions.
Dining
7.0
The dining options are more tailored to Japanese locals, offering unique gourmet pizzas.
Facilities
8.0
The facilities are well-maintained and provide for a comfortable stay.